Frequently Asked Questions (FAQ)

Are all products on Eshtir.com authentic?

Yes! We sell only genuine products from reputable brands like JBL, Apple, Samsung, Breville, and more. Every product is 100% authentic and comes with a valid manufacturer warranty.

Where is Eshtir located?

Eshtir is a UAE-based, SEDD-licensed business, with operations in Sharjah, Al Qulayyah. We are a registered trademark, ensuring compliance and trust while serving customers across the region. View on Google Maps

Working Hours:
Monday–Thursday & Saturday: 11:00 – 20:30
Friday: 15:00 – 21:00
Sunday: Closed
Please inform us before visiting so we can confirm stock availability.

Do you offer international shipping?

Yes, we ship worldwide via DHL.

• Inside UAE: Free delivery.
• Other GCC countries: Delivery charges apply based on weight (calculated at checkout).
• International: Charges calculated at checkout. Import duties and taxes may apply as per local government policies.
  للطلبات المرسلة خارج الإمارات، يرجى ملاحظة أن الرسوم الجمركية والضرائب قد تطبق وفقًا لسياسات الحكومة المحلية

How long does shipping take?

• UAE: 1–2 business days*
• GCC: 3–7 business days (economy) or 1–2 days (DHL express)*
• International: 3–5 business days depending on the country*

How can I pay for my order?

We accept multiple payment methods:

• Credit & Debit Cards (Visa, Mastercard)
• Apple Pay / Google Pay
• Tabby (available on request*)
• All payments are processed securely via HTTPS and PCI-compliant gateways.

Do you offer Tabby (Buy Now, Pay Later)?

Yes! Tabby is available on request. If you would like to pay with Tabby, please contact us via WhatsApp or phone and we will enable it for your order.*

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can track the shipment directly with DHL or the local courier.

What is your return policy?

All products come with a 1-month return policy*.

• Returns are free within the UAE if there is a manufacturing defect.
• If you wish to return without a defect, shipping charges may apply depending on the situation.
• You can also drop off returns at our Sharjah shop for free — no restocking fees.

Do products come with a warranty?

Yes! All products sold on Eshtir.com come with the manufacturer’s warranty.*

• If the product is faulty when first opened, we will collect it and either replace or refund based on availability.
• If warranty is claimed after months of use, bring it to our shop in Sharjah. We will handle the claim with the brand.
• If pickup and redelivery is needed in UAE city areas, a charge of AED 50 applies.
• International warranty: Same rules as UAE, except weight based shipping charges apply to and from to the delivering country.
• Some imported branded products may not include warranty unless specified on the product page.

Is stock availability updated?

Yes! Stock availability is updated in real-time on our website. Products marked as “In Stock” are ready to ship. If you want, you can confirm via WhatsApp before placing your order.

How can I contact customer support?

You can reach us via:

• Phone/WhatsApp: +971-56-8799338
• Email: [email protected]